Return and Refund Policy

RETURN AND REFUND

All customers are eligible to return and receive a full refund on goods received to us within 10 calendar days of the customer receiving the product/s as long as they are in a new, resalable condition. If on receipt of goods the customer discovers a manufacturing defect on an item, they must inform Vantage UAV by phone or email within 24 hours of receiving the item. Only then will they be eligible to return and receive a full refund.

If a customer would like to return a product which has been opened and switched on, they will be eligible for a partial refund only. A 10 business day returns period is given to open box products and a 20% restocking fee will apply as the product has been activated.

Customers are not eligible to return and receive a refund of their products if:

  • The 10 business day period has elapsed for goods in resaleable condition
  • The 24 hour period has elapsed for goods which were delivered with a manufacturers defect
  • The goods return to us are missing components such as accessories, or the items are not in a new condition e.g. scratched or tampered with
  • The proof of purchase/ returns form is not provided, or we believe it to be forged. The goods are damaged by events out of our control such as weather conditions.

 

Returns can be made in person at the following location(s): 13798 NW 4th Street, Suite 308, Sunrise, FL, 33325.

Returns can be made by mail. To return a good by mail, follow the following procedure:

Please pack your goods securely and attached the return label that was included in your package. Go to your nearest post office and pay the necessary postage. We recommend paying for tracked delivery.

Once we have received your goods and they have been checked for damage, refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days. You will not be refunded for your original delivery costs, and you will be liable to pay the return shipping fees. 

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